Customer service professional with 3+ years experience in the aviation and hospitality industry providing luxury service in a 5-star airline, airport, and lounges. Specializing in premium guest retention & experience, loyalty & award program management, and high-volume environment & lounge operation. Proven track record in exceeding sales target and delivering exceptional service to royalties, HNWI & UHNWI, VIPs, diplomats, and international travelers.
