Experienced Senior Team Leader in the BPO industry, transitioning to a Virtual Assistant role, with a strong focus on KPI achievement, team performance, and client satisfaction. Adept at using Zoho and NetSuite for CRM and operations, alongside GDS portals for travel or booking management. Highly proficient in remote work tools such as Slack, Tello, and LastPass, ensuring seamless communication and data security. Known for exceptional organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining high service standards in a virtual environment.
