Hi, I’m Wilmer.
I’m a Healthcare Operations and Administrative Support professional with 9+ years of experience supporting U.S.-based healthcare, operations, and customer service teams.
My experience includes healthcare coordination, prior authorizations, benefits verification, workforce scheduling, reporting, inventory management, and administrative support. I have worked with large healthcare and operations teams where accuracy, organization, and confidentiality are critical.
I’m highly experienced in managing spreadsheets, reports, trackers, documentation, and day-to-day operational support while maintaining attention to detail and meeting deadlines.
Here are some of the areas I can support:
• Healthcare Virtual Assistance
• Prior Authorization Support
• Benefits Verification
• Patient & Provider Coordination
• Data Entry & Data Validation
• Google Sheets & Excel Reporting
• Calendar & Administrative Support
• Workforce Scheduling & Real-Time Monitoring
• Inventory & Operations Support
• SOP Documentation & Process Improvement
Tools and systems I’ve worked with:
• Google Workspace (Sheets, Docs, Drive, Calendar)
• Microsoft Office / Excel
• Salesforce CRM
• NICE, Genesys, IEX, Tableau
• Basecamp, Slack, Microsoft Teams, Zoom
I’m dependable, organized, detail-oriented, and comfortable working independently in remote environments. I take ownership of my work, communicate clearly, and always aim to make operations more efficient.
I am open to full-time, part-time, and long-term remote opportunities across U.S. time zones.
Verified