Healthcare Virtual Assistant with 2 years and 8 months of experience supporting U.S. healthcare operations at Optum. Experienced in high-volume phone support, appointment scheduling, insurance verification, referral coordination, inbox management, billing inquiries, prescription refill requests, and patient follow-ups while maintaining 95% productivity and 98% quality assurance in remote healthcare environments.
Skilled in handling 30–40 daily patient inquiries with professionalism, empathy, and strong attention to detail. Experienced using Salesforce Health Cloud, Epic Systems, MyChart, Maestro, Microsoft Outlook, Teams, Zoom, WhatsApp, and cloud-based CRM and scheduling systems. Strong background in documentation, calendar management, client communication, and administrative support while ensuring HIPAA compliance and confidentiality.
Reliable, organized, and comfortable working independently across US, UK, and AU time zones. Equipped with a dedicated remote workspace, MacBook Air M2, noise-cancelling headset, backup internet, and stable 100 Mbps connection. Currently seeking long-term remote opportunities in healthcare virtual assistance, patient coordination, phone support, medical reception, and administrative support.
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