I help business owners streamline operations, stay organized, and deliver excellent customer support—so they can focus on growing their business.
I have over 4 years of experience working in high-volume BPO and operations environments, specializing in customer service, workforce coordination, and performance reporting. I’ve handled customer inquiries, billing disputes, fraud investigations, and real-time operational monitoring for global companies.
As a Real-Time Analyst, I supported operations for 400+ agents—monitoring performance, maintaining service levels, and generating daily and weekly KPI reports to help leadership make data-driven decisions. This experience strengthened my attention to detail, problem-solving skills, and ability to manage fast-paced operations efficiently.
Now, I work with business owners and teams by combining structured project coordination with reliable customer support—helping improve workflows, maintain organization, and ensure a smooth customer experience.
How I Can Support Your Business
Project & Operations Support
Task coordination and deadline tracking
KPI monitoring and performance reporting
Workflow optimization and process improvement
SOP documentation and system organization
Team follow-ups and progress tracking
Customer Support<8efe80624d780eba0c6493ec45140364>;Email and live chat support
CRM and ticket management (Zendesk)
Order tracking, billing concerns, and dispute handling
Escalation coordination
Organized case documentation
Tools I Use
Google Workspace | Microsoft Excel | Asana | ClickUp | Notion
Zendesk | CRM Systems | Slack | Zoom | Microsoft Teams | Outlook | Freshdesk | OKTA | Salesforce | Citrix | Shopify
I’m organized, proactive, and comfortable working in fast-paced environments. I focus on improving systems, maintaining accuracy, and helping teams stay productive while delivering high-quality support.
If you’re looking for a reliable Virtual Assistant who understands both operations and customer experience, I’d be glad to support your business.
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