MIKKO CHRISTOPHER MANDAP
Senior Technical Support Engineer | SQL | APIs | Linux | System Support
<8efe80624d780eba0c6493ec45140364>;Email-----------
Contact Number:-----------
LinkedIn: -----------.-----------/in/mikko-mandap-a5679b260/
Address: Pampanga, Philippines
PROFESSIONAL SUMMARY
Results-driven Technical Support Engineer with 7+ years of experience, including 3 years supporting and maintaining Laboratory Information Systems (LIS).
Strong background in SQL, APIs, system troubleshooting, and application support. Experienced in handling complex technical issues, improving system performance, and ensuring smooth daily operations.
Skilled in both technical support and software development -----------, PHP, HTML, and CSS.
CORE SKILLS
Technical Support (L1–L3)
SQL (Querying, Optimization, Data Handling)
API Integration & Troubleshooting
Linux / System Administration (basic to intermediate)
Incident Management & Root Cause Analysis
Application Support & Maintenance
System Monitoring & Performance Tuning
Software Development (.NET, PHP, HTML, CSS)
QA Testing & Debugging
Client Support (Email, Chat, Phone)
Documentation & Reporting
WORK EXPERIENCE
Senior Technical Support Engineer
IT Easy Software Solutions Inc.
Feb 2023 – Feb 2026
Maintain and support Laboratory Information System (LIS)
Troubleshoot and resolve software, database, and system issues
Perform SQL queries, data validation, and database maintenance
Collaborate with QA, developers, and analysts for system improvements
Monitor systems and create automation scripts for efficiency
Deploy applications and configure machines on-site
Ensure SLA compliance and smooth daily operations
Conduct code reviews and debugging
Mentor junior support engineers
Technical Support Engineer
Actionlabs IT Services Philippines Corp.
Feb 2020 – Feb 2023
Provided software, hardware, and network troubleshooting
Supported clients via chat, email, and phone
Logged and tracked incidents using ticketing systems
Created technical documentation and reports
Maintained IT equipment and replaced hardware components
Technical Support Engineer
Headstart Business Solutions Inc.
Sept 2019 – Nov 2019
Deployed kiosk systems and configured client machines
Installed applications and tested networks
Provided remote and on-site IT support
EDUCATION
Bachelor of Science in Information Technology
Don Honorio Ventura State University (2015 – 2019)
Bachelor of Industrial Technology (Computer Technology)
Bulacan State University (2012 – 2014)
TOOLS & TECHNOLOGIES
SQL (MySQL, MSSQL)
.NET Framework
PHP
HTML/CSS
Linux (basic admin & troubleshooting)
Ticketing Systems
APIs & Integrations
WHY HIRE ME
7+ years in real-world IT support
Strong SQL + API troubleshooting skills
Experience in critical systems (LIS / healthcare)
Reliable, detail-oriented, and fast learner
Can work independently or with teams
Committed to delivering high-quality support
AVAILABILITY
Full-time / Remote
Can work US Hours (night shift Philippines)
Available to start immediately
If you're looking for someone who is dependable, technically skilled, and easy to work with—let’s connect!
