I am a dedicated and detail-oriented Customer Service and Reservation Agent with nearly 4 years of experience in the transportation and limousine industry. Currently, I work with M&M Limousine and Buses, where I handle end-to-end customer support and reservation management.
My responsibilities include managing inbound and outbound calls, assisting clients with future bookings, processing credit card payments, and providing accurate information through emails, text messages, and live calls. I am highly experienced in coordinating schedules, confirming reservations, and ensuring smooth client experiences from inquiry to booking confirmation.
I am proficient in using various CRM and communication tools such as Google Workspace, Excel, HubSpot, SNet, Santa Cruz, Hudson, Tidio, Salemessage, and Google Maps to accurately locate client addresses and plan routes efficiently. I am comfortable multitasking in a fast-paced environment while maintaining professionalism, accuracy, and excellent customer service.
I am now seeking online/remote opportunities where I can apply my customer service, reservation handling, and administrative skills while continuing to deliver high-quality support to clients.
Core Skills
• Customer Service (Inbound & Outbound)
• Reservation & Booking Management
• Email, Chat, Text & Phone Support
• Credit Card Payment Processing
• CRM & Reservation Systems
• Data Entry & Schedule Coordination
• Client Communication & Follow-ups
• Location Research (Google Maps)
Tools & Software
• Google Workspace (Docs, Sheets, Gmail)
• Microsoft Excel
• HubSpot
• SNet
• Santa Cruz
• Hudson
• Tidio
• Salemessage
• Google Maps
Work Experience
Customer Service / Reservation Agent
M&M Limousine and Buses
May 22, 2022 – Present (Almost 4 years)
• Handle inbound and outbound customer communications
• Assist clients with booking inquiries and future reservations
• Collect and process credit card payments securely
• Manage emails, texts, and calls professionally
• Use CRM systems to update and track reservations
• Locate exact client pick-up and drop-off locations using Google Maps
