Hi, I’m Mike Mendenilla. I have over eight years of experience in the BPO industry, supporting customers across financial services, e-commerce, telecommunications, and real estate accounts. I’ve handled Tier 2 technical support, customer service, and remittance-related concerns through phone, email, chat, and back-office channels. I’m known for resolving complex issues efficiently, maintaining high customer satisfaction, and consistently meeting performance targets in fast-paced environments.
