Hi! I'm Johnler, a reliable Customer Support Specialist and Virtual Assistant with 3+ years of BPO experience handling voice, email, and high-volume live chat support for international e-commerce and telecommunications accounts, plus project-based VA experience in vehicular insurance.
I specialize in live chat and email support, managing multiple conversations simultaneously while maintaining accuracy, professionalism, and excellent customer experience. I've worked in fast-paced, metrics-driven environments and am comfortable using CRM systems, AI-assisted tools, and collaboration platforms to resolve issues efficiently.
What I can help you with:
Live Chat & Email Customer Support
E-commerce & Telecom Customer Assistance
Vehicular Insurance Policy Verification
Data Entry & Document Review
CRM & Ticket Management (Zendesk, LivePerson, etc.)
Multitasking & Remote Team Collaboration
I'm highly organized, detail-oriented, and dependable. I follow instructions well, communicate clearly, and take ownership of my tasks. Whether you need ongoing customer support or short-term assistance, I'm committed to delivering quality work and helping your business run smoothly.
Let's work together and build a long-term partnership!
