Hi there! I am a Senior IT Support and Asset Management Specialist with over 12 years of hands-on experience keeping enterprise IT environments running smoothly, securely, and efficiently.
Throughout my career supporting global brands like Nike and Philip Morris, I have mastered L1/L2 and Deskside technical support, with a strong focus on high first-call resolution rates and strict SLA compliance.
If you are looking for a highly reliable, proactive IT professional who can manage your team's access, troubleshoot daily technical issues, and minimize company downtime, I am here to help!
TECHNICAL SKILLS AND EXPERTISE:
- End-User Support: Comprehensive L1/L2 desktop and remote support across Windows, MacOS, and Microsoft 365 platforms.
- Access Management: Active Directory administration, including user onboarding/offboarding, permissions, and M365 licensing.
- Endpoint Security: Managing security protocols using SCCM, BitLocker, Symantec, and Intune.
- IT Asset Management (ITAM): Managing inventory, hardware refreshes, and lifecycle updates.
- Ticketing Systems: High-volume ticket resolution and escalation handling using ServiceNow.
I pride myself on my strong communication skills, quick problem-solving, and professional work ethic. I am looking for a long-term partnership where I can help protect and optimize your business infrastructure.
Let's discuss how I can support your business!
