Experienced customer support and operations support professional with 12+ years of BPO experience in customer service, sales, retention, and remote workforce coordination in high-volume contact center environments. Skilled in managing inbound and outbound communications across voice, email, and chat channels, including real-time workforce management & stakeholder collaboration across 10+ business units in 8 global delivery sites. Trained in executive assistance and real estate and property management support functions, including transaction coordination, cold calling, and seller discovery calls.
My Work Experience (all U.S.-based accounts):
VXI Global Solutions - 7 years
~Real-Time Analyst for 10+ LOBs across 8 global delivery sites – 3 yrs, 8 mos (Remote)
~Level 3 Billing and Sales Support for Telco – 3 yrs, 4 mos (On-site)
Expert Global Solutions (now Alorica) - 5 years, 6 mos
~Customer Service and Retention Support for Newspaper Publications – 4 yrs (On-site)
~Outbound Verification Support for Collection Teams – 1 year, 6 mos (On-site)
