I am a bilingual Virtual Assistant fluent in English and Italian, with 14 years of professional experience in international customer service, CRM management, and written client communications.
For 14 years I managed hotel reservations, loyalty program accounts, and bilingual email correspondence for a global hotel brand — handling EMEA, APAC, and LATAM markets using Salesforce, Sabre-SynXis, Microsoft 365, and Five9.
What I can do for you:
• Bilingual email management — English and Italian
• CRM data entry and client account maintenance — Salesforce and similar
• Inbox triage, organisation, and written follow-ups
• Hotel, travel, and booking admin support
• Document preparation, filing, and reporting
• Data entry and records management
Tools I use professionally:
Salesforce CRM · Sabre-SynXis · Microsoft 365 · Five9 · Microsoft Outlook
Currently learning:
Google Workspace · Slack · ClickUp
I work email-first and async — no phone support. I am calm, organised, detail-oriented, and fully open to training on your tools and processes.
Available for US, Canadian, Australian, and Italian or European clients.
Open to part-time and long-term arrangements.
Verified
