I help businesses stay efficient and on track using real-time data and fast decision-making.
With 7 years of experience in workforce management, analytics, and technical support, I’ve supported high-volume operations where performance and speed matter.
I specialize in real-time monitoring, staffing adjustments, and solving issues before they impact service levels. My technical background also allows me to troubleshoot systems and reduce downtime without constant escalation.
What I can do for your business:
• Real-time monitoring and intraday management
• Workforce analytics and staffing optimization
• Excel reporting (Pivot Tables, Dashboards, basic VBA)
• KPI and service level tracking
• Root cause analysis and process improvement
• Technical support and escalation handling
What I’ve delivered:
• Maintained service levels during volume spikes
• Reduced downtime through proactive issue resolution
• Improved team performance through coaching and insights
• Supported enterprise systems including Xerox environments
Certified Lean Six Sigma Yellow Belt, with continuous upskilling in Excel and automation.
If you need someone who can analyze, act, and improve operations with minimal supervision, I’m ready to help.
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