Experienced in Quality Assurance (QA) and compliance monitoring, including call monitoring, scorecard evaluation, and calibration. Skilled in accurate data entry, data analysis, and performance reporting, with strong proficiency in Microsoft Excel for reports and trackers, as well as Microsoft Word and PowerPoint. Adept at online research and information verification, SOP creation, and process documentation to support continuous improvement. Demonstrates clear email and written communication, effective cross-functional collaboration, strong time management, and high attention to detail.