I am a highly motivated and detail-oriented person with a solid experience in customer service, specializing in insurance and financial accounts. Seeking a Virtual Assistant role that allows me to utilize my determination, flexibility, and fast-paced work capabilities.
My former employer was WNS Global Services, where I worked as a Senior Associate of Operations. I handled inbound calls, verified insurance coverage, resolved billing concerns, and assisted customers with policy updates for auto and property insurance. In this role, we used multiple tools to address different customer concerns. One of the most common requests I handled was adding, replacing, or removing a vehicle from a policy. This process required collecting and entering numerous details into the system, so I made it a practice to inform customers in advance of the details needed to save time and ensure accuracy. Before that, I worked as an Associate Tea-----------mber at Coforge BPS, supporting banking customers with checking and savings accounts, debit and credit cards, and auto and mortgage loan collections. This position developed my skills in customer authentication and strengthened my knowledge of billing and account management. One of the most challenging concerns I handled was when customers questioned why their minimum due was higher than expected. Although this type of call could increase average handle time, I ensured clarity by carefully explaining the date, amount, and description of each transaction to help customers fully understand their statement. These roles strengthened my ability to provide accurate information, maintain confidentiality, and ensure customer satisfaction while consistently meeting performance targets.
With proven proficiency in tools such as Citrix, OneView, CACS, ACE, VoIP systems (Avaya, MS Teams, Zoom, WhatsApp), Canva, Google Workspace, and Microsoft Office, I can efficiently handle administrative tasks, documentation, data management, and virtual communication. I am adaptable, a strong team player, and able to work under pressure while managing multiple priorities. I aim to contribute to the company's goals by providing reliable virtual support, maintaining high service quality, improving workflow efficiency, and ensuring positive client experiences.
