Sales Development Representative | 6+ Years B2C Lead Management | US-Hours | HIPAA-Ready WFH
I help US B2C companies maintain <2-hour lead response SLA by managing 250+ inbound and outbound calls daily, processing 80-120 records with 98%+ accuracy. I also execute high-compliance workflows involving SSN, VIN, and PII using VICIdial, TalkDesk, and CRM systems.
WORK SETUP - Cebu, PH
- Dedicated home office + Jabra noise-canceling headset = HIPAA-friendly, professional calls
- 100 Mbps Converge Fiber + 1500VA UPS backup = zero downtime during brownouts
- Available full-time for any US timezone
CORE SKILLS
- High-volume lead qualification & CRM data management for auto refinance, insurance, home services
- Maintaining <2-hour SLA while handling sensitive PII with zero compliance violations
- Call logging, appointment setting, pipeline hygiene, sales handoff coordination
- Tools: VICIdial, TalkDesk, proprietary CRMs, Google Workspace, Zoom, Microsoft Teams
EXPERIENCE: 6+ years supporting US sales teams across auto loan refinance, car insurance, solar, home warranty, and bathroom remodeling. I specialize in compliance-driven environments where accuracy and speed directly impact revenue.
I bring the same data integrity and urgency required for healthcare patient scheduling and insurance verification.
Need an Appointment Setter who won’t miss SLAs, drop records, or risk compliance issues? Let’s talk.
