Experienced Virtual Assistant, Airbnb Support Specialist, and Customer Service Representative with 5 years of proven experience in customer service, including over 3 years in short-term rental management, guest communication, and remote administrative support. I help property owners, hosts, and businesses streamline operations, improve guest satisfaction, and manage daily tasks efficiently.
Skilled in Airbnb operations, reservation management, inbox management, and customer support (email & chat), I bring a proactive approach, strong attention to detail, and the ability to work independently. I am highly adaptable and can quickly integrate into existing systems and workflows.
Core Skills:
- Virtual Assistant (VA)
- Airbnb Support / Airbnb Virtual Assistant
- Short-Term Rental Management
- Property Management Support
- Guest Communication & Guest Support
- Reservation & Booking Management
- Calendar & Availability Management
- Email & Inbox Management
- Customer Service (Email, Chat Support)
- CRM & Ticketing Systems
- Data Entry & Admin Support
- Dispute Resolution & Escalation Handling
- Listing Management Support
- Remote Work & Operations
Tools & Platforms
- Guesty (Property Management Software)
- Enso Connect (Guest Experience Automation)
- Breezeway (Property Operations & Maintenance)
- Slack (Team Communication Tool)
- Asana (Project & Task Management)
- Google Workspace (Docs, Sheets, Gmail, Drive)
- Microsoft Office (Excel, Word, Outlook)
Why Hire Me
- Reliable and detail-oriented Virtual Assistant
- Fast learner with strong problem-solving skills
- Excellent written and professional communication
- Able to handle high-volume tasks and multitask efficiently
- Dedicated to improving processes and client satisfaction
- Available for long-term remote work
Verified
