IT Support Specialist with hands-on experience providing remote technical support for Windows environments, Microsoft 365, Google Workspace, and business applications. I help end users resolve hardware, software, connectivity, and account-related issues while ensuring systems remain reliable and secure.
My experience includes remote troubleshooting, user account administration, workstation setup, software installation, Microsoft 365 administration, Google Workspace support, ticket management, and technical documentation. I am comfortable using remote support tools and collaborating with teams to resolve issues efficiently.
Technical Skills
Windows 10/11
Microsoft 365
Google Workspace
Hardware & Software Troubleshooting
Network Troubleshooting
Remote Desktop Support
Zoom, Slack, Microsoft Teams
Ticketing Systems
Python (Basic)
SQL (Basic)
HTML, CSS, JavaScript
I pride myself on clear communication, fast response times, and dependable support. My goal is to help businesses minimize downtime by providing efficient, professional technical assistance and delivering a positive support experience for every user.
