I’ve been in the BPO industry for more than 15 years, with over 8 years of hands-on leadership experience. I’ve worked across diverse accounts—healthcare, insurance, transportation, and vacation rentals—where I developed strong skills in team leadership, performance management, and service delivery.
I enjoy helping people grow, handling escalations with a calm, solutions-driven approach, and creating a positive environment where teams feel supported and motivated.
Overall, I’m someone who leads with empathy, accountability, and a passion for continuous improvement.
Verified
