I am a graduate of BS Engineering with over 5 years of experience in the BPO industry, including 3+ years working with some of the largest call center companies in the Philippines before transitioning into freelancing. My background includes customer service, sales, retention, and appointment coordination across voice, chat, and email support.
I bring strong communication skills, problem-solving ability, and a customer-focused mindset developed through fast-paced call center environments. I have experience handling high-volume inquiries, assisting customers with bookings, resolving concerns efficiently, and supporting business growth through quality service and sales support.
I am reliable, detail-oriented, and committed to delivering professional and empathetic customer experiences while helping businesses maintain strong customer relationships.
