Operations Business Manager for scaling Founders & CEOs
I help service-based businesses fix operational bottlenecks, reduce friction, improve delivery performance, and scale without founder dependency
Professional Summary:
-Operations Business Manager with 20+ years of experience supporting telecommunications industries across US, AU, UK and PH, leading operational excellence, service delivery performance, workflow optimization, KPI management, change management, and cross-functional leadership.
-Proven track record of helping organizations improve operational visibility, strengthen accountability, reduce bottlenecks, optimize team and vendor performance, and build scalable systems that support sustainable growth.
-Experienced in transforming reactive operations into structured, data-driven environments that improve execution, customer experience, and business outcomes.
Core Competencies:
• Operational Excellence • Service Delivery Performance • Operational Governance • Vendor Management • Team Coordination • Change Management • Project Management • Customer Experience Improvement • Quality Assurance • Workflow Optimization • Process Improvement • Scalability & Growth • Entrepreneurial Operating System (EOS) Practitioner • AI Custom Tools and Reports • KPI & Dashboard Management
