I am an experienced IT professional with a strong focus on service delivery and project management within network operations and IT support environments. I have hands-on experience managing projects from kickoff through execution and closure, ensuring a smooth transition and formal handover to Business-as-Usual (BAU) for managed services.
I am knowledgeable in coordinating cross-functional teams, managing timelines, tracking deliverables, and maintaining clear documentation throughout the project lifecycle. I work closely with stakeholders to provide clarity on scope, SLAs, risks, and escalations, ensuring projects are delivered on time and aligned with business objectives.
Previously, as a Subject Matter Expert, I led day-to-day operations while supporting project initiatives, mentoring junior tea-----------mbers, and driving process improvements. I played a key role in maintaining SLA adherence, improving service reliability, and ensuring operational readiness before project handover.
Currently, I work as a Service Delivery Specialist, managing i-----------, service requests, and escalations while supporting project transitions into managed services. I bridge the gap between project delivery and operations by ensuring continuity, service stability, and ongoing performance monitoring.
I am proactive, organized, and results-driven, with a strong sense of ownership from project initiation to closure. I thrive in fast-paced IT environments and am committed to delivering high-quality outcomes through structured execution, clear communication, and continuous improvement.
