Customer Support Specialist with 4+ years of experience in high-volume environments handling U.S. healthcare, telecommunications, and hospitality accounts. Skilled in email and chat support, booking management, CRM documentation, billing resolution, and administrative support. Proven ability to deliver first-call resolution, maintain high QA scores, and provide excellent customer experience across voice and non-voice channels.
CORE SKILLS
Customer Support (Voice, Email, Chat)<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Booking & Reservation Management
CRM Tools & Documentation
Data Entry & Record Management
Billing & Claims Resolution
Lead Qualification & Appointment Setting
Problem Solving & Multitasking
Time Management & Attention to Detail
TECHNICAL TOOLS
CRM Systems | Google Workspace (Docs, Sheets, Gmail, Drive)
Microsoft Office (Excel, Word)
Slack | Zoom | Microsoft Teams | Google Meet
Outlook | Email & Calendar Management | Asana | Hostify | ICUE |Maestro | Doc369 | Avaya | Genesys
Verified