A dedicated and results-driven professional with over 2 years of experience as a Customer Service Representative and 5–6 months as a Healthcare Specialist, combined with a Bachelor’s Degree in Secondary Education major in Science. Skilled in delivering high-quality customer support, handling inquiries efficiently, and ensuring customer satisfaction across various communication channels.
Experienced in managing order processing, resolving customer concerns, and maintaining accurate records while meeting performance targets. As a healthcare specialist, knowledgeable in handling sensitive patient information, verifying insurance details, coordinating healthcare services, and adhering to confidentiality standards.
Possesses strong communication, problem-solving, and multitasking abilities, with a proven capacity to work in fast-paced environments. Demonstrates professionalism, empathy, and attention to detail in every interaction. Educational background in science enhances analytical thinking, adaptability, and the ability to explain complex information clearly.
