I am a highly experienced Legal Virtual Assistant, Medical Biller, and Quality Analyst with a strong background in the BPO, healthcare, and legal industries. I graduated with a degree in Business Administration major in Marketing Management and have over 10 years of combined professional experience.
I started my career in the BPO industry as a Customer Service Associate, was promoted to Quality Assurance Apprentice, and later became a Quality Analyst, where I handled performance audits, call monitoring, and process improvement for more than two years as a regular QA.
I also have over 4 years of experience as a Medical Biller, where I handled:
• Reviewing medical coding and billing
• Following up on submitted claims
• Filing insurance appeals
• Communicating with insurance companies
• Resolving payment and denial issues
In addition, I worked for 4 years as a Legal Virtual Assistant for a Personal Injury Law Firm in the U.S. My responsibilities included:
• Following up on medical records and bills
• Tracking PIP payments and health insurance liens
• Requesting and negotiating reductions
• Managing Filevine case files
• Organizing documents using Dropbox
• Maintaining calendars for appointments, meetings, and statute of limitations (SOL) deadlines
I am detail-oriented, reliable, and highly organized. I understand the importance of accuracy, compliance, and timely follow-ups in both medical and legal environments.
My goal is to help law firms, healthcare providers, and business owners stay organized, get paid faster, and operate more efficiently.
