I aim to be known as a professional who blends a strong healthcare foundation with exceptional customer experience skills.
As a licensed nurse with clinical training in medical-surgical and labor and delivery settings, I have cultivated a patient-centered mindset, keen attention to detail, and the ability to support clinicians through accurate documentation, coordination, and compassionate care.
Complementing this, my experience in the BPO industry—handling retention, merchant support, and complex customer concerns via email, chat, and phone—has honed my communication, problem-solving, and multitasking abilities.
I am committed to ensuring that every individual I support feels heard, informed, and cared for.
