Dedicated IT Support Specialist with experience in service desk operations, technical troubleshooting, and end-user support. Skilled in resolving hardware, software, and network issues while maintaining strong SLA performance. Holds a BS in Information Systems (Magna Cum Laude) and has web development knowledge that supports efficient troubleshooting and issue resolution. Additionally, experienced in graphic design, photo editing, and AI-assisted visual content creation, producing promotional materials, social media graphics, product advertisements, posters, and digital branding assets using industry-standard design tools.