I am a dedicated Customer and Technical Support Specialist with hands-on experience in mobile network troubleshooting, billing support, and account management. I have assisted customers with connectivity issues, device concerns, warranty processing, and billing discrepancies while using multiple internal tools and CRM systems to diagnose and resolve issues efficiently.
I am experienced in handling phone, email, and chat support while maintaining accurate documentation in platforms such as Freshdesk, HubSpot, and Salesforce. I focus on clear communication, fast resolution times, and delivering a positive customer experience — even in high-volume environments.
In addition to resolving technical and billing concerns, I also identify opportunities to recommend relevant services based on customer needs. I am organized, dependable, and comfortable working independently in a remote environment.
I am currently seeking a long-term remote opportunity where I can contribute strong problem-solving skills, professionalism, and consistent support to a growing team.
Verified
