I am an experienced Application and Business Systems Support Virtual Assistant with over 10 years of experience supporting enterprise and SMB software systems.
I specialize in HRIS, Payroll, and Accounting systems, providing user support through email, phone, and ticketing platforms. My work focuses on system troubleshooting, issue documentation, UAT testing, user training, and coordination with developers and QA teams.
I have strong hands-on experience supporting QuickBooks, MYOB, Sage 50, and SAP from a system and user-support perspective, ensuring data accuracy, smooth system usage, and minimal downtime for users.
I am detail-oriented, process-driven, and comfortable supporting mission-critical business systems in fast-paced environments.
