I am ----------- ----------- -----------------------, currently working as an Assistant Manager for an outsourced company here in the Philippines. I have been working in the BPO industry for over 15 years. Overtime, I have quickly adapted to changes and earned myself certain skillsets for various fields: Healthcare, eCommerce, TeleCommunications, Financial Services, Travel & Short-Term Rentals.
I have a big contributing factor in terms of providing customer service as I have experienced doing it first-hand and I have also trained new hires as to how they can provide an exceptional customer experience, may it be over the phone, emails, or chats. Aside from taking interactions, whether it be directly to a customer or a client, I have also experienced handling teams, doing performance and behavior coaching, as well as creating reports for business reviews. I can say I have pretty much explored various departments from training, quality, then operations.
I am certain that my experience over the course of time become my asset and I hope to share any relevant skills that I have in order to help another client grow.
Verified
