I have over 4 years of experience in administrative support, healthcare operations, and customer service, with a strong focus on remote work and U.S.-based clients.
My background includes supporting healthcare and telehealth organizations through accurate data management, medication and order processing, patient coordination, and strict compliance with HIPAA standards. In my previous role, I reviewed and verified medication orders, checked for potential drug interactions, confirmed patient identity accuracy, coordinated with partner pharmacies, and managed delayed or stale orders to ensure smooth workflow and timely fulfillment.
I have worked extensively with electronic medical records (EMR) systems, scheduling platforms, and customer support tools such as Zendesk, handling high-volume requests while maintaining accuracy, confidentiality, and professionalism.
In addition to healthcare administration, I bring hands-on experience in retail operations, where I supported daily store operations, inventory management, stock replenishment, and order fulfillment in a fast-paced environment. This strengthened my ability to manage high-volume tasks, stay organized, meet strict deadlines, and ensure operational efficiency.
Overall, I am detail-oriented, reliable, and adaptable, with strong organizational skills and a proven ability to maintain accuracy and efficiency across both healthcare and retail operational settings.
