Medical Virtual Assistant | Patient Scheduling | Insurance Verification | Billing & Care Coordination

I help healthcare providers streamline scheduling, patient coordination, and administrative workflows to improve efficiency and deliver a better patient experience.

With hands-on experience as a Virtual Patient Care Coordinator and a leadership background as an Assistant Manager at Optum, I bring both operational expertise and a strong understanding of healthcare systems. I have worked with diverse patient populations and supported clinics in managing high-volume tasks while maintaining accuracy, compliance, and professionalism.

I specialize in:

Patient scheduling, calendar management, and appointment coordination
U.S. insurance verification, benefits explanation, and prior authorizations
Billing support, payment processing, and reconciliation Email and patient communication through clinical software
CRM/EMR management and accurate patient record maintenance
Clinical report preparation and documentation support

In my previous roles, I:

Managed scheduling and patient coordination for virtual care settings
Verified insurance and handled claims and billing inquiries
Led and coached teams of up to 20 members, improving workflow efficiency and service quality
Ensured HIPAA compliance and strict confidentiality in all patient interactions

I am detail-oriented, reliable, and proactive. I take pride in keeping operations organized, minimizing scheduling issues, and ensuring patients receive timely and professional support.

If you’re looking for someone who understands both healthcare workflows and administrative efficiency, I’m ready to support your team.