Results-driven Virtual Assistant with 2–5 years of experience in customer support, hospitality services, administrative operations, and real estate support. With a strong background in hotel and VIP guest services, I specialize in delivering high-quality customer experiences, managing bookings, and providing seamless support for both clients and businesses.
I bring hands-on expertise in hotel and flight reservations, calendar and schedule management, and day-to-day administrative support. My experience in public relations and front-facing roles has strengthened my communication, problem-solving, and client relationship skills, ensuring every interaction is professional, efficient, and customer-focused.
In addition, I have real estate experience as a VA Telesales executive and appointment setter for a Canadian-based company, where I qualified leads, scheduled appointments, and managed client follow-ups using Follow Up Boss CRM. I also developed a strong understanding of the Canadian and U.S. real estate markets, supporting realtors and building trust with prospective clients.
I am highly adaptable and able to perform efficiently under pressure, maintaining accuracy and professionalism even in fast-paced environments. My background in the casino and hospitality industry has trained me to uphold the highest standards of trust, security, and accountability. I am experienced in handling sensitive information with discretion and integrity, making me a reliable partner for businesses that require confidentiality and responsible data handling.
In addition to administrative work, I have experience in inbound and outbound sales, telemarketing, and chat support, allowing me to confidently assist with lead generation, customer inquiries, and sales support tasks. I am also familiar with property management support and basic cloud tools such as Microsoft Azure.
What I can help you with:
Customer Support (Chat, Email, and Phone)
Hotel & Flight Booking / Travel Coordination
Calendar Management & Scheduling
Administrative & Personal Assistance
Sales Support & CRM Management
Telemarketing (Inbound & Outbound Calls)
Public Relations & Client Communication
Property Management & Real Estate Support
I am detail-oriented, dependable, and committed to helping businesses run smoothly while delivering excellent service. I take ownership of my work, communicate clearly, and consistently strive to exceed expectations.
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