Dental Insurance Specialist with over 8 years of experience supporting healthcare and dental insurance accounts. Expertise in dental benefits interpretation, eligibility verification, claims processing, and billing inquiries. Highly experienced in handling member and provider concerns while ensuring HIPAA compliance and service accuracy. Proficient in Dentrix and Open Dental, with a strong background in escalation management, quality assurance, and customer satisfaction. Recognized for clear communication, empathy, and efficient issue resolution in fast-paced, regulated environments.
