I am an experienced Administrative and Compliance Assistant with a strong background in aged care administration, customer service, compliance, and financial operations. I have hands-on experience in client onboarding, invoice processing using Xero, accounts payable support, staff compliance monitoring, document management, scheduling, and responding to inbound client enquiries. I also maintain accurate records and support compliance with the Support at Home Program and organisational policies.
Before transitioning into aged care, I spent nearly four years in financial dispute investigations, fraud prevention, and compliance, handling chargebacks, audits, and case management. I also have nine years of customer service experience supporting global clients through email, chat, and phone.
I am proficient in Xero, Salesforce, SAP, Stripe, Confluence, Visual, Microsoft Office, Google Workspace, DocuSign, and CRM systems. I am highly organised, detail-oriented, and able to manage multiple priorities while maintaining accuracy, confidentiality, and excellent customer service. I am committed to delivering reliable administrative support and contributing to efficient business operations in a remote work environment.
If you’re looking for someone who can handle sensitive financial tasks, support your operations, and deliver consistent results, I’d be happy to help. I bring a strong combination of compliance knowledge, administrative expertise, customer service experience, and a commitment to delivering reliable and high-quality support.
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