I help businesses deliver exceptional customer support while improving operations and team performance. With 7+ years of experience in customer service, quality assurance, and team leadership, I specialize in resolving customer concerns, managing escalations, creating SOPs, monitoring KPIs, and streamlining workflows.
I have experience supporting international customers through email and live chat while leading teams to achieve high service standards. I also leverage AI tools like ChatGPT to improve productivity, documentation, and customer support processes.
If you're looking for someone who can take ownership, improve operations, and provide outstanding customer support, I'd love to help your business grow.
