Customer Service & Healthcare Support Professional with over 10 years of experience across healthcare, BPO, hospitality, food & beverage, and leadership roles. Proven ability to build strong client relationships, resolve complex concerns, and deliver exceptional service aligned with company protocols and compliance standards. Adept in healthcare benefits, claims processing, prior authorizations, and member advocacy, with a track record of improving customer satisfaction through clear communication and solution-driven conversations. A motivated, self-driven professional who thrives in fast-paced environments and contributes to both organizational goals and team success.
