Customer-focused professional with 2+ years of progressive experience in healthcare operations, customer success, and travel support across BPO and utilities sectors. Expertise in healthcare benefits administration, eligibility verification, and claims support, combined with a track record of high-volume customer service excellence. Adept at managing complex member interactions while ensuring compliance, accuracy, and confidentiality. Skilled in leveraging CRM systems, Amadeus, and digital automation tools to streamline workflows and enhance customer satisfaction. Committed to delivering personalized support and building lasting client relationships through empathy, attention to detail, and strategic problem-solving.
