Customer Support & Sales Specialist

Hi, I’m Bernadette — a Virtual Assistant with 6+ years of BPO experience combining customer support and outbound sales.

I worked nearly 4 years remotely with an Australian retail client handling phone, email, and chat support, resolving concerns while maintaining high customer satisfaction and meeting KPIs.

I also have 2 years of experience in cold calling, lead generation, and appointment setting for real estate and funding campaigns. I’m confident qualifying leads, handling objections, and booking quality appointments.

I bring strong communication skills, CRM experience, a results-driven mindset, and the ability to both support customers and drive revenue.

Ready to help your business grow!