Hi, I’m Jhon Kylle Yana — a dedicated US Healthcare Virtual Assistant with 4+ years of experience supporting providers, pharmacies, and PBM operations. I specialize in EMR/EHR management, prior authorizations, medication refills, patient scheduling, and claims investigation, all while maintaining HIPAA compliance and high-quality case management.
I’ve successfully managed high-volume workflows, consistently meeting SLA/KPI targets and improving patient outcomes. I’m skilled in tools like Oracle, Citrix, Zyter, TruCare, and CRM platforms, and I have a proven track record of mentoring new hires and streamlining administrative processes.
I’m passionate about helping US healthcare teams operate efficiently, reduce administrative burdens, and deliver seamless care to their patients. If you’re looking for a reliable, detail-oriented, and proactive Healthcare VA, I’d love to contribute to your team.
