With 26 months of solid experience in BPO industry,where I handled inbound voice support for a fast-paced US based telecommunication
----------- this role I am responsible for:Troubleshooting technical issuesManaging billing disputesAccurately documenting customer filesAnd coordinating with back office teams for escalations.This experience has taught me to stay calm under pressure, multitask across different CRM systems and maintain high level of attention to detail to ensure compliance. Most importantly it help me developed strong soft skills. I was able to learn how to handle irate customers , by balancing empathy with sense of urgency ensuring that their issues were resolved quickly and
accurately.My ability to adapt quickly and passion for helping people with make me a valuable asset to the team.
