Strong verbal and written communication skills
Active listening with a customer-focused approach
Empathy and professionalism in handling customer concerns
Effective problem-solving and conflict resolution
Ability to handle high-volume calls, chats, or emails
Proficient in CRM systems and customer support tools
Accurate data entry and detailed documentation
Time management and multitasking in fast-paced environments
Adaptability to changing policies, tools, and schedules
Team-oriented with a positive and service-driven attitude
