Quality Assurance Specialist | Workforce Analyst | Technical Support | Customer Service Professional
Results-driven professional with over 5 years of BPO experience, specializing in Sales, Customer Service, Technical Support, Quality Assurance, and Workforce Management. I began my career at age 18 as a Sales Representative at Focus Direct Inc. and advanced through roles including Customer Service Representative, Technical Support, Floor Support, Supervisor, QA Specialist, and Workforce Analyst—demonstrating consistent career growth, adaptability, and strong performance.
Accuracy, efficiency, and customer satisfaction are my top priorities. I am highly skilled in providing one-call resolutions, maintaining service quality standards, analyzing workforce data, and supporting operational goals. I embrace constructive feedback and continuously improve my skills, making me a motivated and globally competitive professional.
I bring strong problem-solving abilities, excellent interpersonal and English communication skills, and solid computer proficiency. I thrive in fast-paced environments, work well under pressure, and adapt quickly to changing business needs.
I am open to new opportunities and committed to delivering high-quality results that meet and exceed client expectations.
