Hi, I'm Kian, a Customer Support Specialist with 2 years of experience helping businesses deliver responsive, professional, and customer-focused support.
I specialize in assisting customers through email, chat, CRM platforms, and technical support channels. My goal is to help businesses improve customer satisfaction, resolve issues efficiently, reduce escalations, and create positive customer experiences that strengthen brand loyalty.
My background includes supporting international customers in video streaming services, real estate operations, and online platforms. I have handled billing concerns, account recovery requests, subscription management, technical troubleshooting, appointment coordination, and high-volume customer inquiries while maintaining quality and accuracy.
Key Areas of Expertise:
- Customer Support (Email, Chat, and CRM)
- Technical Troubleshooting
- Billing, Refunds, Renewals, and Subscription Support
- Account Recovery and Verification
- Ticket Management and Case Resolution
- CRM Data Management
- Customer Retention Support
- Escalation Handling
- Appointment Scheduling
- Administrative Support
Tools and Platforms:
- Zendesk
• Salesforce
• Google Workspace
• Microsoft 365
• Airtable
• Notion
• Slack
• Microsoft Teams
• Genesys Cloud
• Canva
Additional Experience:
I also have experience in content moderation, where I reviewed more than 1,000 comments daily while ensuring compliance with platform policies and quality standards. I was recognized as Most Improved Employee for my consistency and performance.
Additionally, I supported a healthcare client by managing patient appointments, organizing records, tracking schedules, and maintaining accurate documentation to support smooth daily operations.
What you can expect when working with me:
- Professional and friendly communication
• Strong attention to detail
• Fast learning and adaptability
• Reliable follow-through
• Customer-focused problem solving
• Accurate documentation and CRM management
If you're looking for a dependable Customer Support VA who can represent your business professionally, handle customer concerns efficiently, and help create positive customer experiences, I'd be glad to support your team.
