Hello! My name is Rhovic, and I am a reliable and detail-oriented professional with experience in customer service, healthcare support, and education. I bring strong communication, administrative, and problem-solving skills developed through my work as both a Customer Service Representative (CSR) and a licensed teacher.
I have 4 years of experience in the healthcare industry where I handled both inbound and outbound services. My responsibilities included verifying patient eligibility and benefits, checking claim status, assisting providers with account inquiries, and coordinating medical record requests. This experience helped me develop strong attention to detail, accuracy, and the ability to work efficiently under pressure while maintaining confidentiality.
In addition to my healthcare experience, I am also a licensed teacher handling Physical Education and MAPEH subjects. Teaching strengthened my skills in communication, organization, documentation, and time management. I regularly prepare lesson plans, manage student records, and coordinate activities, which developed my ability to handle administrative tasks and multitask effectively.
With my combined background in customer service, healthcare support, and education, I am confident in my ability to support businesses and teams remotely.
Here are the services I can provide:
• Healthcare eligibility verification
• Claims processing and follow-ups
• Medical records coordination
• Customer service support (inbound and outbound)
• Email and calendar management
• Data entry and documentation
• Administrative and virtual assistant support
I am proactive, dependable, and committed to delivering high-quality work. I am eager to contribute my skills and help businesses stay organized, efficient, and productive.
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