Prior Authorization Specialist and Customer Service Professional with 8+ years of experience in medical prior authorization, neurology, pain management, and spine care. Proven expertise in medication and procedure authorizations (BOTOX, LEQEMBI, VYEPTI), insurance portals, and EHR systems. Strong leader and trainer with a track record of improving operational efficiency, streamlining workflows, and ensuring accurate documentation. Recognized for delivering timely, high-quality outcomes through detail-oriented work, multilingual communication, and patient-focused service.
