Operations-focused Customer Support & QA Leader with 4+ years of remote experience overseeing service quality, team performance, and workflow efficiency. Managed 30–50 daily customer inquiries while conducting 50–100 weekly QA audits and training 15–20 remote agents. Experienced in performance monitoring, process optimization, recruitment support, and CRM oversight within revenue-generating environments, contributing $100K–$125K monthly.

I am a Customer Support & Operations Virtual Assistant with over 4 years of remote experience supporting high-volume service environments and revenue-generating teams.

I handle 30–50 customer inquiries daily across email, chat, and phone channels while maintaining service quality and operational consistency. I have conducted 50–100 weekly QA audits to ensure compliance, improve performance standards, and reduce repeat errors.

In addition to frontline support, I have trained and onboarded 15–20 remote agents and coached sales representatives, contributing to $100,000–$125,000 in monthly revenue. My background combines customer service, quality assurance, team leadership, and CRM management (Salesforce, Lawruler, GoHighLevel, Shopify, Odoo).

I am currently seeking remote opportunities in Senior Customer Support, QA Specialist, Operations VA, or Client Success roles where I can contribute to scalable systems and high-performing teams.