Experienced Customer Service professional with 10+ years of expertise delivering exceptional support and building strong client relationships. Known for strong problem-solving abilities, clear communication, and a customer-first mindset. Highly adaptable and quick to learn, with a proven track record of maintaining high-quality service in fast-paced, dynamic environments.
Work Experience
Appointment Setter / Virtual Assistant - Symmetry Financial Group | January 2024 – June 2025
• Performed various administrative tasks to support daily operations.
• Contacted leads via phone to schedule appointments with agents.
• Managed appointment calendars, including setting, confirming, and rescheduling meetings.
• Completed assigned tasks promptly and ensured follow-through on outstanding action items.
Customer Service Associate - BOXRAW Ltd. | June 2020 – August 2021
• Managed customer communications via email and internal systems.
• Resolved product inquiries, returns, and refund requests.
• Coordinated with logistics providers to ensure timely deliveries.
• Processed payments, refunds, and discounts via the payment platform.
• Maintained and updated customer records and daily reports.
Sales Phone Agent - Candy for Cause – Sheridan Systems | March 2019 – June 2019
• Managed email communications and inbound/outbound calls.
• Guided customers through company websites and platforms.
• Performed account maintenance and billing interpretation.
Customer Service Representative - Flat Planet, Inc. | September 2017 – February 2019
• Tracked customer orders via GPS and internal systems.
• Generated reports and handled website content updates.
• Provided multi-channel customer support and administrative assistance.
Customer Support Agent - OPSIFY, Inc. | March 2016 – December 2016
• Addressed inbound/outbound customer queries.
• Handled billing disputes, chargebacks, and refund processing.
• Maintained database integrity through regular updates.
Customer Support Agent – EPERFORMAX | August 2012 – May 2015
• Delivered first-call resolution and mediated buyer/seller disputes.
• Analyzed complex claims and collaborated across departments.
• Act as SME and supported onboarding for new tea-----------mbers.
