I am a dedicated and results-driven Customer Service Representative and Virtual Assistant with over 4 years of experience in customer support, technical troubleshooting, e-commerce, billing, account management, and administrative tasks. I have worked with international clients through voice, chat, and email support, handling customer inquiries with professionalism and empathy.
My experience includes supporting telecommunications accounts TMOBILE, financial services (PayPal), e-commerce businesses, and technical support for Canva. I am skilled in resolving customer concerns, processing refunds, managing subscriptions, handling billing inquiries, and de-escalating complex situations while maintaining high customer satisfaction.
In addition to customer support, I have experience with social media management, order processing, CRM systems, data entry, and general virtual assistance. I am a fast learner, highly organized, detail-oriented, and able to work independently with minimal supervision.
My skills include:
Customer Service (Phone, Email & Live Chat)
Technical Support & Troubleshooting
Virtual Assistance<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
E-commerce Support
Billing & Subscription Support
Payment & Refund Processing
CRM Management
Data Entry & Administrative Tasks
Social Media Management
Order Tracking & Processing
Problem Solving & Conflict Resolution
I am committed to delivering exceptional customer experiences, maintaining professionalism, and helping businesses grow through reliable and efficient support. I am eager to become a valuable long-ter-----------mber of your team.
