Dedicated and results-driven professional with diverse experience in education, customer service, and executive support. I bring strong communication skills, adaptability, and a customer-focused mindset developed through years of working with international clients in both US and Australian markets.
With teaching experience, I have developed excellent presentation, organizational, and interpersonal skills, allowing me to communicate complex information clearly and effectively. My background in education has strengthened my patience, problem-solving abilities, and attention to detail.
I have 3 years of experience in a US-based BPO, handling call, email, and chat support. In this role, I assisted customers with inquiries, resolved issues efficiently, maintained high customer satisfaction scores, and ensured compliance with company standards and KPIs.
Additionally, I have 1 year of experience in an Australian BPO (utilities account), where I managed customer concerns, billing inquiries, and service-related requests while maintaining accuracy and professionalism.
I also worked as an Executive Assistant in Strata Management (Australia), supporting day-to-day operations, handling administrative tasks, coordinating communications, managing schedules, and assisting with property-related documentation and client coordination.
